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Evidence Guide: BSBXDB301 - Respond to the service needs of customers and clients with disability

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

BSBXDB301 - Respond to the service needs of customers and clients with disability

What evidence can you provide to prove your understanding of each of the following citeria?

Determine service requirements for customer or client with disability

  1. Confirm that communication method and form of interaction meet the capabilities, needs and preferences of individual customers or clients
  2. Communicate with customer or client to determine the reason for the service interaction
  3. Consult customers or clients to confirm if they have a requirement or preference for additional personal support within the service context
Confirm that communication method and form of interaction meet the capabilities, needs and preferences of individual customers or clients

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate with customer or client to determine the reason for the service interaction

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Consult customers or clients to confirm if they have a requirement or preference for additional personal support within the service context

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Confirm whether customer or client needs can be met through service provided

  1. Determine whether customer or clients’ service and support needs are within the scope of own role and responsibilities, and confirm with supervisor
  2. Identify where reference to other service providers is required where customer or client support needs or preferences are beyond the scope of own role
Determine whether customer or clients’ service and support needs are within the scope of own role and responsibilities, and confirm with supervisor

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify where reference to other service providers is required where customer or client support needs or preferences are beyond the scope of own role

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide service to customers or clients with disability

  1. Inform customers or clients about the products, services or supports that are accessible to them, and how they can be used or navigated
  2. Identify and access available supports, facilities or resources within scope of own role and according to organisational procedures, as required to service individual customers or clients
  3. Seek feedback on whether customers or clients are satisfied with the service received and that their service needs have been addressed
Inform customers or clients about the products, services or supports that are accessible to them, and how they can be used or navigated

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and access available supports, facilities or resources within scope of own role and according to organisational procedures, as required to service individual customers or clients

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Seek feedback on whether customers or clients are satisfied with the service received and that their service needs have been addressed

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Required Skills and Knowledge